Empathy is Not Enough: How to Take Action Toward Inclusion

Design thinking has helped teams gain empathy and create better experiences for people around the world. Yet sometimes the experiences that result from design thinking processes benefit only the communities and populations that are directly engaged. At other times, it can be hard to advocate for empathy within organizations in a way that effectively informs design. How might we prevent exclusions related to safety, accessibility, and belonging that can result from our designs? How can designers take responsible, inclusive action against daunting, systemic challenges?

In this participatory session, Felix Chang, an Associate Strategy Director at Artefact and a Community Involvement Commissioner with the City of Seattle, will highlight ways that designers and professionals can take action to increase inclusion through their work. Attendees will then break out into small virtual discussion groups to share best practices and brainstorm actionable ways to foster greater inclusion.

Felix Chang


A researcher at Artefact, Felix Chang describes his job as “a little bit like the Sorting Hat in Harry Potter” because he strives to read people and situations to find the deeper themes and insights. As an Associate Strategy Director, Felix uses his research abilities on a range of projects at Artefact, from healthcare to IoT.

Before joining Artefact, Felix worked on data analytics and cybersecurity products at IBM’s new design division, where he coached dozens of product teams and Fortune 500 clients on design thinking. His thesis in cognitive psychology at Stanford University examined how immersive virtual reality can help reduce social stigma. His passion for creating positive outcomes for people has led him to work with education technology labs at Stanford School of Medicine and Columbia University.