Future AI Experiences
AI has the potential of revolutionising the services we use in our everyday life, thanks to an increased automation of simple tasks. This could lead to a future in which the interface (or even the service) disappears, replaced by an AI-user accessing specific functions on human behalf. At the same time, AI has the potential to augment services and experiences by shaping them around user needs and anticipating their intentions. Along this continuum from automation to augmentation, how can we design meaningful AI experiences characterized by distributed (or even zero) interfaces? AI experiences could be based on multiple tools or single entities, spot interactions or long-term relationships, generic entities or personalised algorithms: a whole new grammar that designers need to learn in order to envision new service experiences while understanding their potential outcomes.
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Roberta Tassi is the founder and design lead at oblo, creator of Service Design Tools and Professor of Interaction Design at Politecnico di Milano University. Always interested in exploring the potential of service design and supporting its growing practice, to tackle the most complex challenges of our current ages.
Yulya Besplemennova is a service designer and system thinker at oblo, focus of her work is design of complex systems which put together human and technological components. She is also a scientific coordinator of Service Design Tools and has just finished The Terraforming research programme at Strelka Institute .