- 9:30 - 12:30
Meeting Facilitation for UX Designers
Our prayers have been answered! Design has a seat at the table. Design is collaborating with other areas of the organization. More people are involved in the design process than ever before. And yet… Our conversations seem less productive. Our efforts to bring others into the design process flounder. Designers find themselves in the right conversations, but without the right tools for guiding them effectively.
This workshop focuses on building the designer’s “playbook” of facilitation techniques. These aren’t meeting agendas or brainstorming games. These are rhetorical techniques for understanding why conversations falter, nudging the conversation forward, getting the best out of our participants, and landing on actionable outcomes.
Your playbook will include:
– Plays to keep the conversation going toward meaningful outcomes, whether or not you have a pre-existing agenda
– Plays to address difficult participants, like people who have trouble listening to others
– Plays to deal with difficult situations, like power dynamics that quash diverse voices
– Plays to make sure your conversations go off without a hitch, regardless of whether they’re in person or remote
Together with Nathan Curtis, Dan Brown founded EightShapes in 2006. Though specializing in information architecture, user research, and design discovery, Dan’s career spans most aspects of UX design. Dan wrote three books on the practice of user experience, including Communicating Design, widely considered essential to the UX canon. He writes articles on the messier side of design, speaks widely on discovery and collaboration, and occasionally creates decks of cards to help teams work on their issues.